Be Our Guest Restaurant

Normally we wouldn’t review a restaurant a Disney park. The experience at Walt Disney World can be far ranging; sometimes far exceeding expectations, but often lowering them. It follows the yin-yang of a Disney vacation in that nothing is ever exactly how one wants it to be. Your only hope is to experience something far-removed from everyday life.

With “different” in mind rather than “good”, Be Our Guest Restaurant in the Magic Kingdom could be anything. Best to go in with an open mind. All we know is that’s it is incredibly hard to get into. Reservations we attained months in advance. This is not to say that it is popular. Unlike a hot New York restaurant, most diners will never have been there before and reviews are suspect at best.

It is hard not to get your hopes up when you arrive. The theming is incredible. It’s quite hard to believe the money and effort that went in to creating the facade of a castle sitting on top of a mountain. There is a strong urge to ask if there is a ride inside. After all, this is an amusement park. And people do ask. There is a kiosk (on the opposite side of a moat) meant to check reservations and to answer the question “Where is the entrance to the ride?”

The wide bridge connecting the park to the restaurant is quite ingenious. It removes the visitor from the traffic of the park and forces the sight-lines to show only the surrounding area that matches the Beauty and the Beast theme. In addition, it creates a substantial waiting area which is necessary when there is a 30 minute wait for your reserved table.

Inside, we were seated in the Ballroom, a cavernous space made more intimate by very low lighting levels. The ballroom has subtle special effects in the snow covered scene through the rear windows. Since we visited near the end of service, we also walked through the Beast’s West Wing which is chock-full of animated visual effects including a rose that in reoccurring fashion looses its petals and a painting that changes image.

But we are here to eat.

Be Our Guest seemed a bit apologetic about it’s menu. After all, it’s serving fussy French food to theme park goers. We had the Assorted Cured Meats and Sausages (a.k.a. charcuterie), French Onion Soup (no confusion here), Sautéed Shrimp and Scallops (a.k.a. lobster Newburg, without lobster), and Ratatouille (we know this one because Pixar showed it in a movie). All were great except for the Ratatouille which was undercooked, but quickly replaced with a perfectly prepared pork chop.

In fact, there was so much concern over the quality of the Ratatouille that we were visited by two managers. They were very concerned about keeping up standards and seemed to make it a goal to be the best in-park restaurant. Our waitress through all of it was fantastic.

To be clear, this is not fine dining. The surroundings are rich and detailed as to be themed like a palace, but the culinary goal is more brasserie in style. The service was efficient, but we were never rushed. The food was not composed of expensive products, but did not taste mass produced (an achievement for a 550 seat dining room). The wine wasn’t anything to talk about, but it paired well with the food. Overall, we had a relaxing meal that blew away our expectations. Reserve a couple hours to eat and walk around to see each room.

One warning: after a long day in the park and a couple glasses of wine, you will be tempted to buy a beverage in a blinking, color changing goblet. Try to resist. They don’t look as good in the light of day.

Halloween 2012: Mummy’s Curse Puzzle Door of Doom

Seven years ago we had a Halloween party that involved the construction of a life-sized moving sarcophagus and half a dozen mummies. Since these things are just taking up space in the basement, we decided to reuse them this year.  Reduce, reuse, recycle. That’s our motto.

Except (always a dangerous word), we also decided that after last year’s success of adding interactive elements to the display, we would make the trick-or-treaters jump through some sort of hoop, metaphorically speaking.

This lead to re-watching mummy movies and discussing the appropriateness of using live spiders or beetles to make gags more “interactive”. In ancient Egypt, there were always insects or snakes that lived forever to protect the tomb of the Pharaoh. We should have the same, but the important part of the experience is the challenge one has to face before being thrown into the pit full of asps.

The challenge, we decided, would be to make the kids solve a puzzle. The movies always have a puzzle – translate the hieroglyphics, find the hidden lever on the wall, pull the lever – then run like hell when the floor opens up to a pit full of asps. Clearly, some of this idea has merit.

What we decided on was placing four buttons on the door that had to be pressed in order to be granted candy. While there would be hieroglyphics on the door, you wouldn’t need to translate them. You would need only to match the pattern of icons on the door to those on the buttons. A clever person could get it straight away. A determined person could get it within 16 tries.

Here is where we get in trouble. Since the theme is set in a mummy’s tomb, the door, the buttons, and ideally everything else need to be made out of stone. Or something that looks like stone.

In building our sarcophagus, we had learned some things about carving foam and coating the foam with a hard resin. The picture above show the work-in-progress of making the buttons. Each foam button was cast over a 1/9th size steam table pan. The outer surface of the buttons were carved then the Foam Coat product was mixed with sand to create a hard textured surface. The foam could then be slid back over the steel pan to create a durable mount for each button.

Each button was supported by a small pneumatic cylinder. This was done both to provide a pushing mechanism to reset the buttons and to provide some resistance as the buttons are manually pushed in. The air flow out of the cylinders was controlled so that it took some effort to press against a button. This added to the spooky “should I be doing this?” aspect of the gag. It also provided feedback to the control circuit so the sound of scraping stone could be played while the button was in motion.

Once the button was fully seated, a limit switch triggered the sound of a large stone coming to rest with a thud. The control system waited for all buttons to be set, then either played the sound of a door unlocking or the sound of rattlesnakes (it should be noted that we decided not to use real snakes). The buttons were then pushed back out by the air cylinders.

Since the Foam Coat seemed to be holding up, we decided to fabricate the entire door facade with foam. It had a wooden base that allowed the foam to standoff from the actual door far enough to give space for the button mechanism and to clear the door handle which was completely covered. Indeed, the only way to enter the house was for the door to be unlatched from the inside.

We had a bunch of ideas about the reward/penalty nature of the system. Given our time constraints, we didn’t really get much more done than the sound effects. Remember when this was all about reusing props from past years? We had one more goal and that was to make sentinel snakes hiss with waving tongues. It ended up be a subtle detail that was widely overlooked. On Halloween we barely had time to get the mummies out of the basement.

At 8:04 pm, our neighbor sent a text message: “You’ve created a monster!”

At its peak, there were about 100 kids and parents in the street. We had a line of willing participants jammed on the stairs. The wait was exacerbated by our having been merciless. No one got candy unless the the correct combination was set. When the door opened, kids in the front got served, then the door closed to the protests of the screaming children in line behind them.

Forcing people to solve the puzzle was the best thing we could have done. There would have been no fun in gaining reward without accomplishment. Little kids got a thrill out of finding the solution. Older kids appreciated being able to manipulate what would otherwise have been static decoration. Only the parents of toddlers had misgivings. Adults don’t like to be put on the spot.

We learned a lot about human behavior, but some things remain a mystery. Most kids and parents patiently waited their turn. After all, it took only a few seconds to try a combination and there were plenty of people to help. But some people – parents and kids – walked past, stating they didn’t have time.

In conclusion, 207 kids received candy. Maybe 20 were denied. We tried to keep count, but at times things were out of control. The only down side to the whole event was that we had to be constantly vigilant with the opening of the door. Next year, creating a automated candy dispersal system will be a goal.

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